The Eros Wand

Customs Duties & Import Fees

Please note that Rosie Rees is not responsible for any import duties, taxes, or customs charges that may be applied to your order. These fees are determined by your local customs authority and must be paid directly to the courier (e.g. DHL) before your parcel can be delivered.

Because the majority of our products are manufactured in China, some countries (including the USA) may apply tariffs or additional import duties. The amount charged varies from country to country, and we are unable to provide an exact quote in advance.

⚠️ Important:

• Import duties and taxes must be paid by the customer to release the parcel.
  
• If you refuse to pay these fees, your order will be returned to us as Return to Sender.
  
• In this case, a store credit will only be issued once the parcel has been received back at our warehouse.
  
• The store credit will be minus the return shipping fee charged by the courier and, in some cases, the import fee back into Australia.
  

We recommend familiarizing yourself with your country’s import regulations before purchasing. If you are unsure, please contact us prior to placing your order.

Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.

Please familiarise yourself with
your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.

Rosie Rees is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.

If your local customs ask for an invoice, then your order confirmation is your invoice.

Please contact us if you require any further information.